Privacy Policy

Published on Aug.1st, 2022.

Effective as of Aug.1st, 2022.

Introduction

This privacy policy (the "Privacy Policy") will explain how we, [ Shiniest International (HK) Technology Limited ] collect, use, and store your personal information when you use or access our applications, websites, products, and services (collectively, the "Services"), how you can exercise your personal information protection rights, and how to contact us.

What personal information do we collect?

We collect the following personal information:

  • Personal Identification Information. We collect the information you provide when you set up your account, including username, email address, and company/organization name.

  • Location. We collect your approximate location based on your IP address.

  • Technical Information. We collect device and network connection information when you access our Services, including your Media Access Control (MAC), your device model, operating system, GPU, processor, RAM, IP address, and browser version (if applicable). The device and network connection information is not specifically linked to users' accounts and we are not able to know the identities of users merely from such device and network connection information.

  • Usage Information. We collect information about how you engage with our Services (such as how long and how often you use our Services), service-related diagnostic information (such as crash reports), and performance information (such as performance logs). However, we will not collect information about specific files or contents which you use Found to process.

  • Content Characteristics and Features. We detect and collect characteristics and features of the files you uploaded to our cloud server, including file name, modification status, size, format, and file signatures extracted by message digest algorithms (such as MD5), which cannot reverse the file contents.

  • Information When You Contact Us. We collect the information you send us when you contact us, such as your identity information and feedback about our Services.

  • Payment Information. We collect the payment method you choose and the information that whether your payment is successful or not. We [do not] collect other payment information such as card number and billing address. Please note that your payment information may be collected by the payment platform you choose for completing the payment. The relevant payment platform shall be responsible for protecting the payment information received from you.

How do we collect your personal information?

We collect and process personal information you directly provide us when you:

  • Set up your account.

  • Provide feedback to us.

  • Contact us.

We also collect automatically and process personal information when you:

  • Use or access the Services.

We may also receive your personal information indirectly in the following situations:

  • A third party may share your Personal Identification Information, including your email address, and username, with us if you choose to sign-up with your account with such third party (such as an Apple ID or a Google account).

  • A payment platform will share your payment status such as approved or denied if you make your payment for purchasing our products or services via such platform.

  • If you use the cloud-based AI (Artificial Intelligence) tools to handle your images, such AI tools may analyze and handle the images and the possible personal information in the images. Due to technical limitations of AI tools, we are not able to preclude the possibility that such AI tools process images for others, they will incorporate some elements or personal information in the image that you submit into the images they process for and delivered to others. .

How will we use your personal information?

How will we use your personal information?

We collect your personal information so that we can:

  • Provide you with our Services.

    • Provide our Services, such as enabling you to create an account, create, edit and share content, and interact with other users.

    • Personalize and customize our Services, such as optimization of the storage of your content on suitable cloud spaces.

    • Process, facilitate, or fulfill requests for purchases of products and services.

  • Administer our Services.

    • Monitor whether the number of end-users exceeds the number licensed.

    • Deliver to you user messages, perform authentication and security verification, and conduct user experience research.

    • Process and reply to your feedback when you encounter problems arising from using the Services.

  • Review and improve our Services. Review, improve, and develop our Services, including monitoring interactions and usage across your devices, analyzing how people are using our Services, and improving our algorithms.

  • Enhance the security and stability of our Services. Maintain and enhance the safety, security, and stability of our Services by identifying and addressing technical or security issues or problems (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity).

  • Enforce our Terms or policies. Enforce our Terms of Use (the "Terms") and other policies that apply to you.

  • Comply with legal obligations. Take measures to protect our users' safety, prevent and detect crime, safeguard children, and promote public safety and integrity when required by applicable law and valid legal requests (such as orders from law enforcement agencies or courts).

How will we share your personal information?

We may share your personal information with the following recipient to provide you with the Services and functions you choose to use:

  • Your Devices. When you choose to access the Services on a new device, you authorize us to transmit and display your account-related information and content to the device, including your nickname, purchased services, and token/points, the cloud storage files you want to access, and other information related to the functions you choose to use in that device.

  • Payment Platforms. When you choose a payment platform to process your payment of a particular order, we may share your order information with the payment platform.

  • Partners and Affiliates. We engage partners and affiliates to help us provide, support, and develop our Services and understand how Services are used. They provide services such as analytics and cloud hosting. We may share with them the personal information that we have collected under the "How do we collect your personal information" section.

  • Third-Party Suppliers. We may grant third-party suppliers access to our XXX so that such third party supplier can offer products and services related to our Services in XXXX, in which case we may collect and share your personal information you're your separate consent.

  • Your Company/Organization. If your account is an Authorized Business Account of your company/organization under the Terms., we may share with your company/organization your username, email address, region, and device local time.

  • Other Users and the Public. Your personal information and content may be visible to other users and the public based on your privacy settings and your request. Such information may appear in search engine results or other publicly available platforms and can be "crawled" or searched by third parties. Some online content may remain accessible publicly even after we fulfill a request to delete it from our server. Please be careful when you share your personal information. Do not share anything you wouldn't want to be publicly known unless you are sure you can control who sees what you post.

We may share your personal information with other third parties in the following situations:

  • Corporate transactions. Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business.

  • Compliance with legal obligations and rights. We may access, preserve, and share your information with law enforcement agencies, public authorities, copyright holders, or other third parties if we have good faith belief that it is necessary to:

    • comply with applicable law, legal process, or government requests, as consistent with internationally recognized standards;

    • protect the rights, property, and safety of our users, copyright holders, and others;

    • investigate potential violations of and enforce our Terms, or any other applicable terms, policies, or standards; or

    • detect, investigate, and prevent copyright infringement or other illegal activity.

How do we store your personal information?

Where do we store your personal information?

We store your personal information on cloud servers provided by Amazon Web Services (AWS) located in California, United States, to provide services to us.

How do we protect your personal information?

We work hard to protect your personal information. We deploy administrative, technical, and physical security controls where appropriate, such as encryption, and strict contractual confidentiality obligations for employees and contractors.

How long do we retain your personal information?

We retain personal information for as long as necessary to provide our Services and for the other purposes set out in this Privacy Policy. We also retain personal information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing our Services and enhancing the safety, security, and stability of our Services), and for the exercise or defense of legal claims. The retention periods will be different depending on the type of personal information and the purposes for which we use the personal information. For example, when we process your personal information to provide you with the Service, we keep this information for as long as you have an account.

If it is technically impossible to delete your personal information when the relevant retention period ends, we will stop processing (except storing it and take necessary security measures.

How will we transfer your personal information?

For users whose use of the Services results in the transfer of personal information from the European Economic Area (EEA), the United Kingdom, or Switzerland to non-EEA countries, we rely on one or more of the following legal mechanisms: Standard Contractual Clauses, the European Commission's adequacy decisions about certain countries, as applicable, and consent of the individuals.

What are your personal information protection rights?

You have rights and choices when it comes to your information. Some of these rights apply generally, while others will only apply in certain circumstances. Depending on the scenario, these rights may be subject to some limitations.

  • The right to access. You have the right to request copies of your personal information.

  • The right to rectification. You have the right to request us to correct any information you believe is inaccurate and complete the information you believe is incomplete.

  • The right to erasure. You have the right to request us to erase your personal information, under certain conditions.

  • The right to restrict processing. You have the right to request us to restrict the processing of your personal information, under certain conditions.

  • The right to object to processing. You have the right to object to our processing of your personal information, under certain conditions.

  • The right to personal information portability. You have the right to request us to transfer your personal information we have collected to you or another organization under certain conditions.

When you use our Services, you may find in XXX functions to to access, rectify and delete some of your personal information. If you cannot access, rectify and delete your personal information or otherwise wish to exercise other personal information protection rights, please contact us at our email: support@aalab.com. Please note that we have one month to respond to you.

Younger Users

We are not collecting or using any personal information of or about users below 16 year old without consents by their guardians. If, to your knowledge, we have possessed any such information without guardians' consents, please contact us via the details provided in the "How to contact us?" section.

Cookies

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites of the Services, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our Services, including:

  • Authenticating and identifying you so we can provide the Services you request.

  • Keeping track of information you have provided to us --- for example, keeping you signed in.

  • Remembering your preferences or where you left off in your use of our websites.

  • Measuring your use of our Services so that we can improve them, tailor our Services to your likely interests, and conduct market research.

How to manage cookies?

You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). Please note that if you disable cookies entirely, our Services may not work properly.

Privacy policies of third-party services

Our Services may contain third-party services or links to third-party services. Our privacy policy applies only to our Services. If you use third-party services, you should read their privacy policies.

Changes to our Privacy Policy

We keep the Privacy Policy under regular review and place any updates on this web page. We may notify you of any material changes to our Privacy Policy.

How to contact us?

If you have any questions about our Privacy Policy or you would like to exercise one of your personal information protection rights, please do not hesitate to contact us at our email: support@aalab.com.